Shredder Ski LLC ("Shredder," "we," "us," or "our") operates the shredderski.com website and all associated location pages, booking systems, and communications. This Privacy Policy explains how we collect, use, share, and protect information about you and your family when you use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Parent/guardian name and contact information (email address, phone number, mailing address)
- Child information including name, age, date of birth, skill level, and any relevant medical or safety notes you choose to share
- Payment information processed securely through our third-party payment processor (we do not store full credit card numbers)
- Communications including emails, SMS messages, form submissions, and customer service interactions
- Usage data including IP address, browser type, device information, pages visited, referring URLs, and interaction patterns collected automatically through cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
- Process enrollments, bookings, and registrations for Shredder programs
- Send confirmations, reminders, schedule updates, and progress reports
- Communicate promotional offers, new programs, and seasonal updates (with your consent)
- Improve our website, programs, and overall customer experience
- Ensure the safety and well-being of children in our programs
- Comply with legal obligations and enforce our terms of service
3. SMS Communications
If you opt in to receive SMS/text messages from Shredder:
- You will receive booking confirmations, schedule reminders, weather/closure alerts, and occasional promotional messages
- Message frequency varies. Message and data rates may apply
- Reply STOP at any time to opt out of text messages
- Reply HELP for assistance or contact hello@shredderski.com
We will never sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
4. Children's Privacy
Shredder serves children ages 1–14 through our programs. We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).
- We collect child information only from parents or legal guardians, never directly from children
- Child information is used solely to provide our ski and snowboard programs safely and effectively
- We do not sell, trade, or otherwise transfer children's personal information to outside parties
- Parents may review, update, or request deletion of their child's information at any time by contacting us
If you believe we have collected information from a child without parental consent, please contact us immediately at hello@shredderski.com.
5. Data Sharing
We do not sell your personal information. We may share information with the following categories of service providers who assist us in operating our business:
- HiSawyer — our booking and class management platform
- Email and SMS providers — to deliver transactional and marketing communications
- Franchise operators — your local Shredder location may access your information to provide services at that location
- Payment processors — to securely process transactions
- Analytics providers — to help us understand website usage and improve our services
- Law enforcement or legal authorities — when required by law, subpoena, or to protect the safety of our customers and staff
6. Cookies
Our website uses cookies and similar tracking technologies to:
- Remember your location preference and session information
- Analyze website traffic and usage patterns
- Deliver relevant advertising through platforms like Meta (Facebook/Instagram) and Google Ads
- Improve website performance and user experience
You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (SSL/TLS), secure payment processing through PCI-compliant providers, and access controls limiting who within our organization can view personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you and your children
- Correct any inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time via email unsubscribe links or by replying STOP to text messages
To exercise any of these rights, contact us at hello@shredderski.com. We will respond to your request within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@shredderski.com
- Company: Shredder Ski LLC
- Website: About Shredder / Contact